Refund Policy

Any products that are delivered to the customer in unsatisfactory condition may be returned within 24 hours. The item will either be replaced or you will receive a credit for the item. You may use our Contact Us form to communicate any problems with your order. West Sound Floral Exchange is not responsible for items that are not cared for, or stored properly after delivery. West Sound Floral Exchange is not able to accept returns or issue refunds for items that go unused due to design or color scheme changes. 

All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget to get your order entirely.